Michael O’Sullivan Archives

A green rectangular table with papers, pencils, and books, surrounded by colorful office chairs—red, orange, green, purple, and blue—on a bright blue floor. One chair at the front is shown as a white silhouette.

The missing seat at the frontier team table

How user research and data science can together shape LLM evaluations

Abstract image featuring smooth, rounded shapes in shades of red, pink, and orange with a glossy, almost glasslike appearance against a gradient background. The forms blend and overlap, creating a soft, fluid composition.

Making UX research insights and frameworks beautiful

Discover how one team transformed a complex UX research framework into a visually engaging artifact to make insights stick and spark alignment across teams

Design Thinking UX/UI

A close-up of a stylized circuit board in shades of blue and orange. The image features various geometric shapes like circles, rectangles, and parallel lines, creating a futuristic and abstract appearance.

Product

Thinking like AI: A new approach to AI UX design

What if AI had a resume? Our latest UX research exercise revealed fresh insights into AI’s role, challenges, and future in UX design.

AI Design Thinking